Frequently Asked Questions

Who do I contact for technology or computer problems in the district?

Complete a Help Desk Ticket, email the Help Desk, or call  ext. 5050. The Help Desk is staffed from 7.00 AM - 4.30 PM on scheduled work days. These hours may vary during holiday breaks.


What can I do to troubleshoot before I call the Help Desk?

Follow CARS:
    C - Check cables
    A - Ask a colleague
    R - Reboot
    S - Seek help from the Help Desk

How do I change my district password for Active Directory/Synergy/Gmail?
  • Log in to a district computer while on district premises
  • Press CTRL+ALT+DEL
  • Select Change Password
  • Follow the on-screen prompts
Passwords must meet the following criteria:
  • Eight characters in length
  • Include a capital letter
  • Include a number
  • May not include any part of your legal name
Passwords may not be changed on a Chromebook or Chromebox. Please use a District PC or contact the Help Desk for assistance by completing a Help Desk Ticket, emailing the Help Desk, or by calling  ext. 5050.

Who has access to my password?

Once you have changed the generic password you receive when first hired, you are the only person who has access to your password. Though the Technology Department can change your password if requested or required, we do not see your current password.

For security reasons, do not share your password and do not post it.


Why do I have to periodically change my password?

For security reasons, your password expires and must be changed periodically. As an employee of a school district, you have access to sensitive and confidential information, and the security of this information must be preserved. Occasionally changing your password is one way to preserve the security of Sherwood School District information.


Who may use the "All Staff" email group?

Any staff member may use the "All Staff" email group; however, please note that when you send an "All Staff" email, it is received by every staff member in the district. Thus, the "All Staff" email group should only be used for education- or organization-related emails that require the attention of all staff.

In most cases, it is better to use your building group email such as AG-Staff or HOP-Staff or, more specifically, AG-Certified-Staff or AG-Classified-Staff. These groups will auto-populate in your Gmail as you begin to type the group name.


How do I install a printer?

Use the "Printer Install" icon on your desktop. First choose the building containing the printer, then the specific printer you would like to install.

Alternatively, you can follow these steps:

  • Click on the Windows Start icon
  • Select Devices and Printers
  • Select Add a Printer
  • Select Add a Network or Bluetooth Printer
  • Select the printer you would like to add
  • Select Next and follow on-screen prompts
To set up a network copier, follow these steps. Your building administrative assistant has your copier code.

If you are not a district staff member and need help installing printers (e.g. an ESD employee), please contact the Help Desk at ext. 5050.


I have a personal device. What wireless network may I connect to?

The Sherwood School District provides a guest network (guest-ssd) for your personal use. This is an open network that does not require a password.


Where should I save my files?

We recommend that you use Google Drive for file creation and storage. If you choose to use Microsoft Office or other products for file creation, save these files to your Google Drive,  H:/ drive or S:/ drive.

Do not save any file to your C:/ drive or computer desktop that you are not willing to lose in the event of a hard drive crash.


Can I access my H:/ and S:/ drive files from home?

No. To access files from home, we recommend you use Google Drive. If you would like more information about Google Drive, we recommend you attend one of our Google Drive training classes or contact the Help Desk by creating a Help Desk Ticket, emailing the Help Desk, or calling  ext. 5050.


What software and hardware does the district typically use?

The district uses PC computers running different versions of Windows and Microsoft Office. We also use Google Apps for Gmail, Calendar, and Drive, as well as other Google features. If you have a specific question about a software product, or would like to purchase software for professional use that is currently unavailable, please contact the Help Desk by creating a Help Desk Ticket, emailing the Help Desk, or calling  ext. 5050.